• Software is eating the world. Devices that run that software are ubiquitous and multiplying rapidly. Without adequate monitoring on these services, operators are mostly flying blind, either relying on customers to report issues or manually […]

  • Before we explore systems, let’s talk users. After all, most of our businesses wouldn’t exist without lots of users; users that have decreasing brand loyalty and who value unintrusive, convenient, and quick experiences. We’ve intuited […]